If your account has been compromised but you're still able to log in, this page will help you secure your account and stop unwanted behaviors. If you can't log in to your account, please see this article for help with a potentially hacked account.
Has my account been compromised?
Have you:
Noticed unexpected Posts by your account
Seen unintended Direct Messages sent from your account
Observed other account behaviors you didn't make or approve (like following, unfollowing, or blocking)
Received a notification from us stating that your account may be compromised
Received a notification from us stating that your account information has changed, and you didn't change it
Noticed your password is no longer working and you are being prompted to reset it
If you've answered yes to any of the above, please take the following steps:
Change your password
Please change your password immediately from the Password tab in settings. If you are logged out, go to Login and click on Forgot Password to reset your password. Please select a strong password you haven't used before. If you can't log in, your account may have been hacked.
Important:
If you frequently receive password reset messages that you did not request, you can require that your email address and/or phone number must be entered in order to initiate a password reset. Find instructions and information about resetting your password.
Make sure your email address is secure
Make sure that the email address attached to your account is secure and that you are the only one with access to it. You can change your email address on VibeTag.com and visiting the Account settings tab. Visit this article for instructions for updating your email address, and see this article for additional email account security tips.
Revoke connections
While logged in, visit your settings. Revoke access that you don't recognize.
Update your password
Your account should now be secure, and you shouldn't see the unexpected account behaviors moving forward. If you're still experiencing issues, please file a support request for assistance.
Protect your account with simple precautions
If your account has been compromised, take these additional precautions:
Delete any unwanted VibeTag that were posted while your account was compromised.
Scan your computers for viruses and malware, especially if unauthorized account behaviors continue to be posted after you've changed the password.
Install security patches for your operating system and applications.
Always use a strong, new password you don't use elsewhere and would be difficult to guess.
Consider using two-factor authentication. Instead of relying on just a password, login verification introduces a second check to make sure that you and only you can access your VibeTag account.
Visit our account security tips page for more information on avoiding hacks and phishing.
How do accounts become compromised? (Did somebody hack me?)
Accounts may become compromised if you've entrusted your username and password to a malicious third-party application or website, if your VibeTag account is vulnerable due to a weak password, if viruses or malware on your computer are collecting passwords, or if you're on a compromised network.
Unexpected updates don't always mean that your account was hacked. Occasionally, a third-party application can have a bug that causes unexpected behavior. If you see strange behavior, changing your password and/or revoking connections will stop it, as the application will no longer have access to your account.
It's best to take action as soon as possible if updates are appearing in your account that you did not post or approve. You can find more information in our account security tips page.
