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Help with temporary account lock out


What does it mean to be locked out?

 

After a limited number of failed attempts to sign in to VibeTag, you will be temporarily locked out from trying to sign in. When your account is locked, you will not be able to sign in — even with the correct password.

This lock lasts about an hour and will then clear on its own.

If the lock does not clear after an hour

 

Why does VibeTag lock accounts?

VibeTag limits the number of times that someone can try signing in to an account for security reasons. We don't want to give hackers unlimited attempts at guessing your password. So, we block them from trying after a while.

 

 

I didn't trigger the lock. Was my account compromised?

If your account appears to be hacked or phished, we may proactively reset the passwords for the affected accounts to revoke access to the hacker. In these cases, we send an email to the account's real owner (you) with additional information on how to reset the password. If you got one of these emails, please follow the instructions in the email.

If you think your account has been hacked or phished, find additional information on compromised accounts.

 

Still need help?

We’re here for you.

 
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