This conformity guarantee, which is sometimes known as a warranty, is a feature of consumer's rights. Separate from and in addition to a consumer's rights with a seller, VibeTag offers a generous
VibeTag Return Policy. If you have an issue with a product purchased it is likely covered by the VibeTag Return/Refund Policy.
You can contact VibeTag customer support by opening a ticket on VibeTag -> Customer Support.
WHAT IS THE CONFORMITY GUARANTEE?
A guarantee that is provided by the seller (also known as a store or merchant on VibeTag) of the product and covers all consumer goods having a lack of conformity at the time they were delivered, provided that such lack of conformity becomes apparent within a prescribed period of time from the delivery (typically two years but varies by country).
WHAT IS A LACK OF CONFORMITY?
A lack of conformity exists when the product purchased:
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is not fit for the purposes for which goods of the same type are normally used;
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does not comply with the description given by the seller;
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does not possess the qualities of goods presented as a sample or model;
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does not show the quality and performance which are normal in goods of the same type, also considering the nature of the goods and the statements made about them (e.g. in advertising/labelling);
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is not fit for any particular purpose required by the consumer and accepted by the seller.
WHO BENEFITS FROM THE CONFORMITY GUARANTEE?
Any consumer who purchases a consumer good. Purchases made in the context of a business, commercial, artisanal or professional activity are excluded from the application of the conformity guarantee.
IS THERE A DEADLINE WITHIN WHICH THE CONSUMER MUST REPORT THE LACK OF CONFORMITY?
Yes, the lack of conformity must be reported to the seller within a prescribed period of time from the date on which the defect was discovered (typically two months but varies by country).
WHAT REMEDIES ARE AVAILABLE?
The consumer is entitled to request to the seller to have the product brought into conformity free of charge by repair or replacement. The choice between repair and replacement is at the discretion of the consumer, unless the remedy requested is impossible or disproportionate.
At his/her discretion, the consumer may require an appropriate reduction of the price or have the contract terminated in the following circumstances: i) the repair or replacement are impossible or disproportionate, or ii) the seller has not carried out the repair/replacement within a reasonable time, or iii) the repair/replacement previously carried out caused significant inconvenience to the consumer.
When determining the amount of the reduction or the sum to be refunded the use of the goods is taken into account.
If the non-conformity is of only minor importance, and the repair/replacement of the product is impossible or disproportionate, the consumer is not entitled to terminate the contract.
WHAT DOES THE CONSUMER HAVE TO DO TO ACTIVATE THE CONFORMITY GUARANTEE?
The consumer must send a request to the company or individual that appears as the seller of the product in the “Sold by section, attaching evidence of the purchase (receipt for the purchase and documents confirming the delivery of the goods).
If a lack of conformity exists, all costs incurred to remedy the lack of conformity shall be borne by the seller, including the delivery costs.
Defects arising within six months from the date the goods are delivered are presumed to be due to a lack of conformity already existing at that date.
After six months from delivery, if it is ascertained that the malfunctioning is not due to a lack of conformity, the seller may request the consumer to pay the costs incurred (including the delivery costs), provided that they are reasonable and were previously indicated to the consumer.
